🍄 Shipping & Refund Policy 🌿

📦 Shipping Policy

Thank you for shopping at polkapuffs.us. This Shipping Policy explains how we handle order processing, shipping, tracking, delivery, and shipping-related issues.

Order Processing Time

Orders placed on polkapuffs.us are typically processed within 2–3 business days after payment has been confirmed.

Processing times may be longer during holidays, promotional periods, high-demand product drops, or other unforeseen circumstances.

Shipping Timeframes

Delivery times depend on your shipping address and the shipping method selected during checkout.

Estimated delivery windows displayed at checkout are guidelines only and are not guaranteed arrival dates.

Once your order has shipped, transit time is controlled by the carrier. Weather, carrier delays, seasonal volume, regional restrictions, and other circumstances may affect actual delivery times.

Shipping Costs

Shipping fees are calculated at checkout based on factors including:

– Your delivery location
– The weight and/or size of your order
– The shipping method selected

From time to time, polkapuffs.us may offer discounted or free shipping promotions. Any applicable conditions will be clearly displayed during the promotion or checkout process.

Order Confirmation & Tracking

After placing an order, you will receive an order confirmation containing your purchase information.

Once your order has shipped, you may receive a shipping confirmation containing tracking information when tracking is available for your selected shipping method.

Please allow some time after shipment for tracking information to appear or update in the carrier’s system.

Shipping Restrictions

Products offered through polkapuffs.us may be subject to federal, state, local, age, product, and shipping restrictions.

Customers are responsible for understanding and complying with all applicable laws and regulations in their location.

Delays & Delivery Issues

Shipping delays can occur because of:

– Carrier logistics or service disruptions
– Severe weather or natural events
– Holidays and seasonal shipping volume
– Regional delivery restrictions
– Other circumstances outside our direct control

If tracking shows an extended delay, we recommend contacting the carrier first using your tracking number. If the issue remains unresolved, contact our support team.

Incorrect Shipping Information

Please double-check your shipping address, email address, and contact information before submitting your order.

polkapuffs.us is not responsible for delays, lost shipments, returned packages, or delivery problems caused by incorrect or incomplete information supplied by the customer.

If you notice an incorrect address immediately after placing your order, contact us as soon as possible. If the order has not yet shipped, we will make reasonable efforts to update the information.

Once an order has shipped, we may be unable to modify the delivery address.

Lost, Stolen, or Returned Packages

If tracking shows your package as delivered but you cannot locate it, please:

– Verify the shipping address used at checkout
– Check with household members, neighbors, or building management
– Contact the carrier using your tracking number

Reshipment, replacement, or refund requests involving lost, stolen, refused, or returned packages may be reviewed individually based on tracking information and carrier findings.

💜 Refund & Return Policy

At polkapuffs.us, we aim to make every order smooth and satisfying. Please review the following refund and return guidelines before placing an order.

Eligibility for Returns

Most products are final sale. However, customers may contact us if there is a clear problem with an order, such as receiving a damaged, defective, leaking, or incorrect item.

To be considered for a return, replacement, store credit, or refund:

– Items should remain in their original packaging where applicable
– Products must not be intentionally altered or tampered with
– The customer must contact support within the applicable return window
– Clear photographs and relevant order information may be required

7-Day Return & Issue Window

If your order arrives damaged, defective, leaking, or incorrect, you should notify polkapuffs.us within 7 days of delivery.

Requests submitted after this period may not be eligible for review.

Non-Returnable Items

For safety, regulatory, hygiene, and product-integrity reasons, certain products are typically non-returnable and non-refundable, including:

– Opened or used products
– Opened consumable products
– Products damaged through misuse or improper storage
– Products damaged through user error
– Sale, promotional, or clearance products specifically marked as final sale

If you are unsure whether your order qualifies for a return or replacement, please contact us before discarding the product or packaging.

Refund & Replacement Process

If you receive a damaged, defective, leaking, or incorrect product, please:

– Take clear photographs of the product and packaging
– Include your order number
– Provide a brief description of the problem
– Contact our support team using the information below

Once your claim has been reviewed, we will notify you whether the request has been approved or rejected.

Approved cases may be resolved through:

– Replacement of the defective or incorrect item
– Store credit
– Partial refund
– Full refund where appropriate

Approved refunds, where applicable, are generally returned to the original payment method. Processing time may vary depending on the payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If your order from polkapuffs.us arrives damaged, defective, leaking, incomplete, or contains an incorrect item, contact our support team as soon as possible.

Please include:

– Your name and order number
– Photos of the product and packaging
– Photos showing any visible damage or defect
– A short explanation of the issue

Our team will review the information and determine the appropriate resolution in accordance with this policy.

Shipping Costs & Refunds

Shipping costs are generally non-refundable unless:

– We shipped the wrong item, or
– An error on our part directly caused the issue

In other circumstances, customers may be responsible for return shipping costs if a return is approved.

Order Cancellations

Orders may begin processing shortly after they are placed. If you need to cancel an order, contact us immediately.

Cancellation requests are not guaranteed once an order has entered processing or has already shipped.

Address Errors

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address is provided, contact us immediately. We will attempt to correct the address if the order has not yet shipped.

Once the order has shipped, we may be unable to make changes. We are not responsible for delivery problems caused by incorrect shipping information supplied by the customer.

Age & Legal Requirements

Customers are responsible for complying with all applicable laws and regulations in their location.

We reserve the right to refuse or cancel orders when age, identity, product, shipping, or other legal requirements cannot be satisfied.

📧 Contact Support

For questions regarding shipping, tracking, refunds, returns, replacements, cancellations, damaged products, or order issues, please contact our support team.

Email: support@polkapuffs.us

Website: polkapuffs.us

Please include your order number and relevant details so our team can review your request as quickly as possible.